TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected shipping date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected shipping method. The actual delivery date of your order depends on the shipping method selected. If your order contains item(s) that are in stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s). Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at HELLO@SILKANDHONEY.CO.UK and we will be happy to assist you.
Please note: items that are not in stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers. Pre-sell items Pre-sell items are items that are not yet in stock, but are available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available and there are no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped. Anticipated shipment time (i.e. ‘Available for shipping in mid-April’) is indicated on the site adjacent to product information.
RETURN/EXCHANGE POLICY FOR UNOPENED AND INTACT PRODUCTS
If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact Silk + Honey product(s) purchased via Silk + Honey Online (www.SilkandHoney.co.uk) can be returned to us for a refund or exchange under the following conditions:
1. Products must be unopened and in the original condition
2. Products must be sent back within 7 days from original receipt of goods.
3. Your proof of purchase / order information must also be included in the return.
Failure to meet with these conditions will result in an exchange or refund being denied.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
RETURN OF PRODUCTS PURCHASED ON PROMOTION OR AS PART OF A GIFT PACK
If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 7 days from the receipt of your order. No refunds or replacements will be given if the carton has been opened and the product has been used, damaged or tampered with. In the case of gift packs or product kits, the entire pack must be returned intact. Individual products will not be refunded.