Temporarily out of stock/Backordered items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected shipping date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected shipping method. The actual delivery date of your order depends on the shipping method selected.
If your order contains item(s) that are in stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).
Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at HELLO@SILKANDHONEY.CO.UK and we will be happy to assist you.
Please note: items that are not in stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.
Pre-sell items are items that are not yet in stock, but are available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available and there are no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped. Anticipated shipment time (i.e. ‘Available for shipping in mid-April’) is indicated on the site adjacent to product information.
All of our UK deliveries are made using Royal Mail and include delivery to Northern Ireland & the Channel Islands. We base shipping costs on the weight and size of the item. Items are shipped within 1–3 business days of the date when the order was placed. For International shipping information please see FAQs.
Standard Service / Recorded Standard Service
5–7 working days
£ / £
Priority Service/Recorded Priority Service
2–3 working days
£ / £
Special Delivery Next Day (Signed For Service)
Next working day – deliveries can be made between 9am and 7pm
Please note Special Delivery: we make every effort to get your order out on the day of ordering, but if you place the order after midday, there is a possibility that it will be sent the following day. In addition, orders placed on a Friday, Saturday or Sunday will be delivered on the following Tuesday.
Returns And Exchanges Policy
We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase and would like to return and exchange the product, or receive a refund, please email us at HELLO@SLIKANDHONEY.CO.UK. Please leave a message and we will get back as soon as we can. Please notify us within 5 days of receiving your order if you would like to return a product for exchange or refund. Open, used, sale or clearance merchandise cannot be returned. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. We want you to be completely happy with your order.