HOW SOON WILL I GET MY ORDER?
When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
Orders ship 1-3 business days after the order date.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally.
I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
We do ask that you allow the specified working days stated above for your order to be delivered. If you have not received your parcel in this time, please kindly check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us at HELLO@SILKANDHONEYCO.UK and we will be happy to assist you further.
CAN I HAVE MY ORDER DELIVERED TO MULTIPLE ADDRESSES?
If you would like to send orders to more than one address, please place a separate order for each delivery address.
WHAT IS YOUR CANCELLATION POLICY?
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
IS MY CREDIT CARD INFORMATION PROTECTED?
All transactions are secure and encrypted and we don't store any of your payment information.
WHICH PAYMENT METHODS DO YOU SUPPORT?
We accept all major credit cards – Visa, MasterCard, American Express and Discover. You can also pay using PayPal.
ARE YOUR PRODUCTS TESTED ON ANIMALS?
We do not test on animals!
I HAVE NUT ALLERGIES. DO YOU HAVE ANY PRODUCTS THAT CONTAIN NUTS?
Some of our products contain nut derivatives such as almond oil. You can check the ingredients for each of our products before placing an order.
IS IT DIFFICULT TO MAKE THE KITS?
The Silk + Honey kits are easy and fun to make. They contain all the ingredients you need and clear instructions on what to do.
WILL I NEED SPECIAL EQUIPMENT?
You will need a couple of heatproof glass beakers which you can order online - have a look at our containers and equipment page for details. You'll also need some ordinary kitchen utensils such as measuring spoons, an electric hand-mixer and a sugar thermometer.
ONCE THE PRODUCT IS MADE, HOW LONG IS ITS SHELF LIFE?
When made correctly, a Silk + Honey product has a shelf life of three months. See storage instructions for storing individual ingredients.
IF I SHOULD MAKE A MISTAKE, COULD A PRODUCT BECOME HARMFUL?
No. All our ingredients are non-toxic and non-irritant to skin and hair. However, using too much or little of an ingredient could affect how your product turns out.
DO SILK + HONEY PRODUCTS CONTAIN ANY CHEMICALS?
Silk + Honey products are natural or made from naturally derived sources which are chemically modified only to enhance their natural properties and to make them useful for cosmetic purposes.
ARE THERE ANY FOOD BASED PRODUCTS IN SILK + HONEY BEAUTY PRODUCTS AND COSMETICS?
No. Ingredients used in Silk + Honey products are all highly purified botanicals and chemically modified natural ingredients.
DO YOU OFFER GIFT WRAP?
We don't currently offer gift wrap, but we're more than happy to include a personal note from you. Just leave us a message with your note in the ‘Instructions to seller’ box at checkout.
WHY SHOULD I REGISTER?
Registering on our website allows you to keep a record of your information. This will save you some time on your next purchase. Also, you will be able to see your past orders and re-order easily by using our 'Favourites' service. You will receive information, newsletters and special offers that are only available to our registered customers.